Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 0 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Care instructions

Almost all kimonos, haoris, and fabric bolts are dry clean only. Some polyester and cotton products may be hand washed, but that depends on how they were dyed. Please read the description to see instructions.

If the product needs to be dry cleaned, please make sure you find a dry cleaner that has experience with vintage silk clothing, and hopefully has experience with kimonos.

Do you have any associated shops on Etsy?

We also upcycle kimonos into clothes, home decor, and jewelry. Head over to HanamiClothing to see what we make here in Kyoto.

Latest COVID-19 Shipping Information

Free shipping is for Japan Post (cargo ship or airmail).

Japan Post only accepts cargo ship packages for many countries. See if shipping is restricted to your country here:

We are seeing large delays on most packages sent via airmail, so Yamato Transport/UPS will be faster for everyone. When Yamato Transport/UPS is the same price, we will ship through them instead.
See "Japan Post Airmail Estimates" below to find recent airmail deliveries.

European countries will likely charge higher import duties on Yamato/UPS shipments. Please confirm that you'd like to use Japan Air instead of Yamato/UPS if you'd like to save more money.

Shipping Availability - Europe and North America

Japan Post has opened up airmail to many European countries, but we are listing all as having a ~2-month delivery estimate unless if we see multiple packages delivered in a timely manner. It takes 2-5 weeks for airmail packages to arrive in most countries.

All purchases will use Japan Post Airmail if that's available, but will default to being sent via cargo ship if it isn't.

We are accepting orders that will be shipped via cargo ship for specific countries. Packages will take 2-3 months to be delivered:
Georgia, Czech Republic, Russia, etc.

We are shipping all U.S. orders in bulk and then have them forwarded to each customer through USPS Priority Mail. This takes 3-5 weeks.

Expedited shipping and tracking is unavailable for Canada.

Import Duties

All orders to European countries are subject to import duties, but they sometimes aren't taxed. This is largely left up to each country and its customs authority.

If you want to avoid import duties, the best option is to use Japan Post, though you might still be liable for import duties. Shipping through Yamato/UPS to Europe and some other countries will likely incur a large amount of import duties. Please only select Yamato/UPS if you are willing to pay these extra import duties.

We will verify with each customer in Europe before shipping through Yamato/UPS.

Orders to the U.S., Mexico, Australia, and some other countries aren't subject to import duties.

Japan Post Airmail Estimates *as of September 17th, 2020*

Here are delivery estimates using real data from packages we shipped since April 2020:

Belgium: 2 Weeks
France: 5-10 Days
Germany: 1 Month
Netherlands: 5-10 Days
Poland: 3-4 Weeks
UK: 2 Weeks

As things are constantly changing, these times cannot be guaranteed. They are only representative of real data we have observed.

Shipping Coupon Code for Orders Above $35

Due to limitations on Etsy's shipping fee system, express shipping fees may miscalculate when purchasing items under $35. Etsy will list the expedited shipping price as $25 instead of $10, for example. Use the coupon OVER35 to get the correct expedited shipping price.

When to use coupon:

Express Shipping + $12 item + $50 item = Use OVER35 coupon.
Express Shipping + $45 item + $100 item = Do not use coupon.
Standard Shipping = Do not use coupon.

Save on Combined Shipping

You may be able to get free or reduced-price express shipping when purchasing multiple items. For countries that don't charge import duties (USA, Australia, etc.), we may upgrade your order to express if it is the same price.

Feel free to contact us before placing or after your order to see if we can upgrade you to Yamato/UPS for free or at a reduced price.

USA Orders: We are now shipping all orders to the U.S. in bulk via express, and are then having them forwarded to each customer through USPS Priority Mail. This will take 3-5 weeks for delivery. If you want your order delivered within 4-10 business days, please contact us about express shipping or select it at checkout.