The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Almost all kimonos, haoris, and fabric bolts are dry clean only. Some polyester and cotton products may be hand washed, but that depends on how they were dyed. Please read each listing to see specific info.
Polyester jubans can be hand washed in cold water with delicate soap.
Silk jubans can only be dry cleaned.
Silk kimonos can only be dry cleaned.
Polyester kimonos can usually be hand washed in cold water with delicate soap.
Wool jubans and kimonos can only be dry cleaned.
Cotton kimonos are about 50/50 for whether or not they can be hand washed.
If the product needs to be dry cleaned, please make sure you find a dry cleaner that has experience with vintage silk clothing, and hopefully has experience with kimonos.
VAT/GST will be collected when purchasing on orders to the European Union (under €150), United Kingdom (under £135), Norway (under 3,000 NOK), New Zealand, and Australia (under $1,000). *Orders above these amounts will require all taxes and fees to be collected upon delivery.*
When ordering within these taxation limits, you will not pay any additional fees when the package arrives (except for a few countries, like Belgium).
The benefit of this system is that packages *below the tax collection threshold* no longer will be held up in Customs and almost all extra per-package processing fees will be eliminated.
We suggest that customers in the EU, UK, Norway, and Australia all place each order under the respective tax collection limit.
Japan Post shipping is delayed or halted for many countries. Look for your country here:
Most airmail packages are delivered within one month, though we can't guarantee a time frame.
See "Japan Post Airmail Estimates" below to find recent airmail deliveries.
Shipping availability, methods, and fees differ for each country. See "Shipping Availability & Fees" below for more details.
Shipping difficulties will almost certainly stretch into 2024. Please review our shipping details and see the latest information.
**Orders to the United States (USA) using standard shipping are shipped in bulk and then forwarded to each customer through USPS. This usually takes 3-5 weeks.**
Shipping fees & info on a per-country basis:
Shipping fees examples (in USD):
EU/UK (All Express):
Hanhaba obi: $20
Over $35 item: $15
Under $35: $10
Over $35: Free
Express shipping: $10
Non-EU (Japan Post Airmail):
Under $35: $10
Over $35: Free
Express Shipping: $15
We will refund excess shipping fees. If you want to verify the shipping total (and receive a shipping discount coupon) before placing your order, please contact us.
EU/UK Shipping fee refund example:
4 obijmes, ~£20 shipping = ~£15 refund
1 hanhaba obi, 1 haori, 1 juban, ~£20 shipping fee = ~£15 refund
4 kimonos, ~£15 shipping = Full refund
When you place orders under €150/£135 on Etsy, you will not pay any VAT when the order arrives. This is because Etsy now collects VAT on orders under €150/£135.
Packages will immediately be forwarded to you instead of waiting at Customs because you already paid VAT.
If you would like to place a large order, please contact us to find out how to minimize fees.
Express Shipping: UPS should not charge VAT on orders under €150/£135, but we'll work with you to get UPS to refund any and all fees they charge (except for certain countries, like Belgium, that charge processing fees).
Please only select express if you need the item much earlier.
**Express shipping required for many European nations.**
Here are delivery estimates using real data from packages we shipped:
Hong Kong: 6 Days
Ireland: ~2 Months
Korea: 5 Days
Mexico: 5-6 Weeks
Russia: SHIPMENTS POSTPONED
Serbia: 3 Weeks
Singapore: 9 Days
Spain: 2-3 Weeks
Taiwan: 6 Days
Ukraine: SHIPMENTS POSTPONED
As things are constantly changing, these times cannot be guaranteed.
**U.S. (and Canada) orders using standard shipping are shipped in bulk and then forwarded to each customer through USPS. This usually takes 3-5 weeks (1-2 months for Canada).**
You may return or exchange a product for any reason, but you are required to pay for return shipping as well as a 20% restocking fee if the return is not due to a significant* error in the listing or damage that occurred during shipping. We might have you ship the product to another location in your country instead of sending it overseas to save on shipping costs.
For countries that have extraordinary shipping prices, we may require the full repayment of shipping fees.
If your return is due to a significant* error in the listing, return shipping will be free. We may request photos and/or videos of the product.
*A significant error is something like the quality ranking being incorrect or a measurement being more than +/- 3cm off.
You may be able to get free or reduced-price express shipping when purchasing multiple items. For countries that don't charge import duties (USA, Australia, etc.), we may upgrade your order to express if it is the same price.
Feel free to contact us before placing or after your order to see if we can upgrade you to Yamato/UPS for free or at a reduced price.
USA Orders: We are now shipping orders with standard shipping to the U.S. in bulk via express, and are then having them forwarded to each customer through USPS Priority Mail. This usually takes 3-5 weeks for delivery. If you want your order delivered within 4-10 business days, please contact us about express shipping or select it at checkout.
*Express shipping: Phone Number Required**
We wrap all items in plastic ziplock bags to protect during storage and transit. Please reuse these bags. They can help keep your products dry, decreasing the possibility of age staining and molding.
We use paper mailers and cardboard when possible, but sometimes we can only use plastic. Shipping providers also require the use of plastic to place labels and documents inside.
We have an abundance of kimono fabric (from HanamiClothing) and will wrap some around your kimono inside the plastic bag and include a small card for $5.
The gift wrap fee may apply per product and may incur additional shipping fees.
Contact us for a quote.
We also upcycle kimonos into clothes, home decor, and jewelry. Head over to HanamiClothing to see what we make here in Kyoto.