Orders either ship from Kyoto, Japan or Moorhead, MN, USA. We can only ship products that are stocked in Minnesota domestically, but products in Japan ship globally. Look on each item page to see where the product is located.
Handling Time: Products in Japan ship within 1 business day, USA in 1-3. All orders include tracking.
Due to COVID-19 shipping difficulties, shipping times can't be guaranteed. Please keep an eye on your tracking information.
Products in Japan:
Due to shipping difficulties with Japan Post, we are shipping all products through Yamato Transport.
Global delivery estimated within 2-4 weeks.
Shipping starts at $26 and is based on weight and size. We will give you a refund if you overpay shipping. You can send us a message to see how much shipping with cost before making your purchase.
1-3 products = $26 (USA, Canada, Mexico, Australia, New Zealand, Asia), $31 (Europe, Northern Africa)
2-5 products = $45/$52
5-13 products = $85/100
Larger than that, and it's typically cheaper to only send in smaller boxes.
Products in Minnesota, USA:
Ships within USA and its territories only. No international shipping. The listed price includes shipping, and expedited options are available.
USPS First Class: 3-5 Business Days
Priority Mail: 1-3 Business Days
Express: 1 Business Day
Products currently being shipped to the U.S. have estimated shipping dates listed.
International Orders: http://track.kuronekoyamato.co.jp/english/tracking
U.S. Domestic Orders: https://tools.usps.com/go/TrackConfirmAction_input
Most packages to Europe will be charged import duties and taxes. If you are interested in decreasing the amount of these fees, please tell us that you'd like to ship through Japan Post instead. This is estimated to take 2-3 months, as your order will be sent via cargo ship.
More details are available at this link.