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Frequently Asked Questions

Care instructions

Almost all kimonos, haoris, and fabric bolts are dry clean only. Some polyester and cotton products may be hand washed, but that depends on how they were dyed. Please read the description to see instructions.

If the product needs to be dry cleaned, please make sure you find a dry cleaner that has experience with vintage silk clothing, and hopefully has experience with kimonos.

Do you have any associated shops on Etsy?

We also upcycle kimonos into clothes, home decor, and jewelry. Head over to HanamiClothing to see what we make here in Kyoto.
https://hanamiclothing.etsy.com

Latest COVID-19 Shipping Information

Free shipping is for Japan Post (cargo ship or airmail).

Japan Post only accepts cargo ship packages for many countries. See if shipping is restricted to your country here:
https://www.post.japanpost.jp/int/information/overview_en.html

We are seeing large delays on most packages sent via airmail, so Yamato Transport/UPS will be faster for everyone. When Yamato Transport/UPS is the same price, we will ship through them instead.
See "Japan Post Airmail Estimates" below to find recent airmail deliveries.

European countries will likely charge higher import duties on Yamato/UPS shipments. Please confirm that you'd like to use Japan Air instead of Yamato/UPS if you'd like to save more money.

Shipping Availability - Europe and North America

Japan Post has opened up airmail to many European countries, but we are listing all as having a ~2-month delivery estimate unless if we see multiple packages delivered in a timely manner. It takes 2-5 weeks for airmail packages to arrive in most countries.

All purchases will use Japan Post Airmail if that's available, but will default to being sent via cargo ship if it isn't.

We are accepting orders that will be shipped via cargo ship for specific countries. Packages will take 2-3 months to be delivered:
Georgia, Czech Republic, Russia, etc.

We are shipping all U.S. orders in bulk and then have them forwarded to each customer through USPS. This takes 3-5 weeks.

Expedited shipping as well as tracking is unavailable for Canada.

Import Duties

All orders to European countries are subject to import duties, but they sometimes aren't taxed. This is largely left up to each country and its customs authority.

If you want to avoid import duties, the best option is to use Japan Post, though you might still be liable for import duties. Shipping through Yamato/UPS to Europe and some other countries will likely incur a large amount of import duties. Please only select Yamato/UPS if you are willing to pay these extra import duties.

We will verify with each customer in Europe before shipping through Yamato/UPS.

Orders to the U.S., Mexico, Australia, and some other countries aren't subject to import duties.

Japan Post Airmail Estimates *as of Jan. 14th, 2021*

Here are delivery estimates using real data from packages we shipped since April 2020:

Belgium: 2 Weeks
Estonia: 3 Weeks
Finland: 5 Weeks
France: 5-10 Days
Germany: 2-3 Weeks
Italy: 6 Weeks
Netherlands: 2-4 Weeks
Poland: 2 Weeks
Switzerland: 2 Weeks
UK: 1-6 Weeks

As things are constantly changing, these times cannot be guaranteed. They are only representative of real data we have observed.

Shipping Coupon Code for Orders Above $35

Due to limitations on Etsy's shipping fee system, express shipping fees may miscalculate when purchasing items under $35. Etsy will list the expedited shipping price as $25 instead of $10, for example. Use the coupon OVER35 to get the correct expedited shipping price.

When to use coupon:

Express Shipping + $12 item + $50 item = Use OVER35 coupon.
Express Shipping + $45 item + $100 item = Do not use coupon.
Standard Shipping = Do not use coupon.

Returns & Exchanges

You may return or exchange a product for any reason, but you are required to pay for return shipping as well as a 20% restocking fee if the return is not due to a significant* error in the listing or damage that occurred during shipping. We might have you ship the product to another location in your country instead of sending it overseas to save on shipping costs.

For countries that have extraordinary shipping prices, we may require the full repayment of shipping fees.

If your return is due to a significant* error in the listing, return shipping will be free. We may request photos and/or videos of the product.

*A significant error is something like the quality ranking being incorrect or a measurement being more than +/- 3cm off.

Save on Combined Shipping

You may be able to get free or reduced-price express shipping when purchasing multiple items. For countries that don't charge import duties (USA, Australia, etc.), we may upgrade your order to express if it is the same price.

Feel free to contact us before placing or after your order to see if we can upgrade you to Yamato/UPS for free or at a reduced price.

USA Orders: We are now shipping all orders to the U.S. in bulk via express, and are then having them forwarded to each customer through USPS Priority Mail. This will take 3-5 weeks for delivery. If you want your order delivered within 4-10 business days, please contact us about express shipping or select it at checkout.

Gift wrapping and packaging

Packaging:
We wrap all items in plastic ziplock bags to protect during storage and transit. Please reuse these bags. They can help keep your products dry, decreasing the possibility of age staining and molding.

We use paper mailers and cardboard when possible, but sometimes we can only use plastic. Shipping providers also require the use of plastic to place labels and documents inside.

Gift wrapping:
We have an abundance of kimono fabric (from HanamiClothing) and will wrap some around your kimono inside the plastic bag and include a small card for $5.

The gift wrap fee may apply per product and may incur additional shipping fees.
Contact us for a quote.