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Frequently Asked Questions

Care instructions

Almost all kimonos, haoris, and fabric bolts are dry clean only. Some polyester and cotton products may be hand washed, but that depends on how they were dyed. Please read the description to see instructions.

In general:
Polyester jubans can be hand washed in cold water with delicate soap.
Silk jubans can only be dry cleaned.
Silk kimonos can only be dry cleaned.
Polyester kimonos can usually be hand washed in cold water with delicate soap.
Wool jubans and kimonos can only be dry cleaned.
Cotton kimonos are about 50/50 for whether or not they can be hand washed.

If the product needs to be dry cleaned, please make sure you find a dry cleaner that has experience with vintage silk clothing, and hopefully has experience with kimonos.

Do you have any associated shops on Etsy?

We also upcycle kimonos into clothes, home decor, and jewelry. Head over to HanamiClothing to see what we make here in Kyoto.
https://hanamiclothing.etsy.com

Latest COVID-19 Shipping Information

Shipping is delayed or restricted for many countries. See if shipping is restricted to your country here:
https://www.post.japanpost.jp/int/information/overview_en.html

While delivery estimates are taking a lot longer than usual, most airmail packages are delivered within one month.
See "Japan Post Airmail Estimates" below to find recent airmail deliveries.

For an explanation and more details on shipping using Japan Post and Yamato/UPS, please
see "Shipping Availability - Europe and North America" for more information.

Shipping difficulties will almost certainly stretch into 2022, though things appear to slowly be getting better. As various events happen and things change, all of this information will certainly change.

Shipping Availability - Europe and North America

Japan Post has opened up airmail to many European countries, but we are listing all as having a ~2-month delivery estimate unless if we see multiple packages delivered in a timely manner. It takes 2-5 weeks for airmail packages to arrive in most countries.

All purchases will use Japan Post Airmail if that's available, but will default to being sent via cargo ship if it isn't.

We are accepting orders that will be shipped via cargo ship for specific countries. Packages will take 2-3 months to be delivered:
Georgia, Czech Republic, Russia, etc.

We are shipping all U.S. orders in bulk and then have them forwarded to each customer through USPS. This takes 3-5 weeks.

Expedited shipping as well as tracking is unavailable for Canada.

EU VAT Shipping Info

Starting on July 1st, 2021, Etsy will collect VAT for all EU orders.
Because you're paying VAT on Etsy, you will not pay any VAT when the order arrives.
Packages will immediately be forwarded to you instead of waiting at Customs because you already paid VAT.

This should eliminate or decrease unnecessary fees and wait times, though some countries (like Belgium) will still require import fees.

When purchasing from us, please keep each order under €150, so you will be charged VAT at time of purchase.

Express Shipping: We don't know how this will be impacted. Some countries charge additional fees that they are not supposed to (France), and we assume it will be the same. Please only select express if you need the item much earlier.

Japan Post Airmail Estimates *as of May 18th, 2021*

Here are delivery estimates using real data from packages we shipped since April 2020:

Austria: 2-3 Weeks
Belgium: 2-3 Weeks
Denmark: 3 Weeks
Estonia: 3 Weeks
Finland: 1-2 Weeks
France: 1-2 Weeks
Germany: 2-3 Weeks
Ireland: ~2 Months
Italy: ~2 Months (July 27th Update)
Korea: 1-2 Weeks
Mexico: 5-6 Weeks
Netherlands: 2-4 Weeks
Poland: 2-5 Weeks
Spain: 3-5 Weeks
Sweden: 4-5 Weeks
Switzerland: 1-2 Weeks
UK: 5-10 Days

As things are constantly changing, these times cannot be guaranteed. They are only representative of real data we have observed and actual delivery times may vary drastically.

Shipping Coupon Code for Orders Above $35

Due to limitations on Etsy's shipping fee system, express shipping fees may miscalculate when purchasing items under $35. Etsy will list the expedited shipping price as $25 instead of $10, for example. Use the coupon OVER35 to get the correct expedited shipping price.

When to use coupon:

Express Shipping + $12 item + $50 item = Use OVER35 coupon.
Express Shipping + $45 item + $100 item = Do not use coupon.
Standard Shipping = Do not use coupon.

Returns & Exchanges

You may return or exchange a product for any reason, but you are required to pay for return shipping as well as a 20% restocking fee if the return is not due to a significant* error in the listing or damage that occurred during shipping. We might have you ship the product to another location in your country instead of sending it overseas to save on shipping costs.

For countries that have extraordinary shipping prices, we may require the full repayment of shipping fees.

If your return is due to a significant* error in the listing, return shipping will be free. We may request photos and/or videos of the product.

*A significant error is something like the quality ranking being incorrect or a measurement being more than +/- 3cm off.

Save on Combined Shipping

You may be able to get free or reduced-price express shipping when purchasing multiple items. For countries that don't charge import duties (USA, Australia, etc.), we may upgrade your order to express if it is the same price.

Feel free to contact us before placing or after your order to see if we can upgrade you to Yamato/UPS for free or at a reduced price.

USA Orders: We are now shipping all orders to the U.S. in bulk via express, and are then having them forwarded to each customer through USPS Priority Mail. This will take 3-5 weeks for delivery. If you want your order delivered within 4-10 business days, please contact us about express shipping or select it at checkout.

Gift wrapping and packaging

Packaging:
We wrap all items in plastic ziplock bags to protect during storage and transit. Please reuse these bags. They can help keep your products dry, decreasing the possibility of age staining and molding.

We use paper mailers and cardboard when possible, but sometimes we can only use plastic. Shipping providers also require the use of plastic to place labels and documents inside.

Gift wrapping:
We have an abundance of kimono fabric (from HanamiClothing) and will wrap some around your kimono inside the plastic bag and include a small card for $5.

The gift wrap fee may apply per product and may incur additional shipping fees.
Contact us for a quote.